eCall Service to Automatically Alert Emergency Services in Case of Accident

Created on Thursday, 30 April 2015

On 28th April 2015, the European Parliament adopted legislation on the eCall system in its plenary session in Strasbourg. The green light has now been given for the roll-out of the eCall system in all EU Member States, as well as in Iceland, Norway, and Switzerland, by 31st March 2018.

eCall is an emergency call service that notifies the emergency services in case of a severe road accident. As soon as the eCall device installed in a car senses the impact of an accident, it automatically initiates an emergency call to the nearest emergency centre and automatically transmits a series of data, including the specific geographic location of the accident. An emergency call via eCall can also be generated manually by passengers in the vehicle or from passengers in a vehicle that have witnessed the accident. Regardless of whether the call has been made automatically or manually, there is always a voice connection between the vehicle and the emergency call centre. This way, it is possible for the emergency call centre to gain additional information about the accident from either the victims themselves or nearby witnesses.

It has been estimated that knowing the exact location of a crash site cuts the response time for emergency services by up to 50% in rural and 40% in urban areas. Consequently, eCall is expected to save several hundred lives throughout the European Union each year.